General Construction
Your Customer History Lives in Someone's Head
When a repeat customer calls, nobody can find their history. Equipment lists, past invoices, and service notes are scattered across paper files and spreadsheets.
The General Construction Industry at a Glance
General contractors and specialty trades — remodeling, renovation, and new build projects.
750,000+
US Companies
$1.5M–$10M
Avg. Revenue
10–50 workers
Field Crew Size
4% annually
Growth Rate
GCs coordinate dozens of subs, phases, and inspections. Daily logs, safety reports, change orders, and draw requests on paper create a documentation nightmare — and when a dispute lands in arbitration, the paper trail decides who pays.
General Construction Industry Data & Research
Key statistics shaping the general construction market today.
- Bad data costs the global construction industry $1.8 trillion per year, with 14% of all rework directly caused by inaccurate information
- — FMI/Autodesk Harnessing the Data Advantage Report, 2024
- Rework consumes 5–10% of total project costs — the median is 9% when including indirect costs
- — CURT/CII Construction Rework Study, 2023
- 35% of construction professionals' time is spent on non-productive activities: searching for information, resolving conflicts, and fixing errors
- — Autodesk/FMI Productivity Report, 2024
- $177 billion is lost annually in U.S. construction due to rework, data searches, and communication breakdowns
- — Trimble Construction Research, 2024
- 70% of contractors have no formal technology roadmap, and 65% cite uncertain payback periods as the chief barrier to digital adoption
- — Deloitte Digital Adoption in Construction, 2025
Does This Sound Like Your General Construction Operation?
- !Can't find past work orders for a customer
- !New tech doesn't know the site's quirks
- !Equipment service history is in a filing cabinet
The Cost of Doing Nothing
Without accessible history, you lose upsell opportunities and repeat the same diagnostic work — costing $200–$500/incident.
What General Construction Companies Typically Use
These tools are great at what they do — but they don't eliminate the customer records gap. That's what we build.
General Construction Operational Challenges
- 1Change order management across multiple subs and phases
- 2Daily logs and safety documentation required by OSHA and owners
- 3Retainage tracking and draw schedule documentation
- 4Coordinating 5–15 subcontractors with overlapping schedules
Compliance & Regulations
- AOSHA 1926 construction safety standards and daily documentation
- BState contractor licensing and bonding requirements
- CPrevailing wage documentation on public projects (Davis-Bacon)
- DLocal building department permits, inspections, and certificate of occupancy
How We Fix Customer Records for General Construction
Map Your Workflow
We study exactly where customer records happens in your general construction operation — the forms, the handoffs, the re-entry points.
Build a Working Prototype
Not a demo. Not a slide deck. A real, functional prototype that eliminates the pain point and works with your existing tools.
Prove It Before You Pay
You test the prototype on a real job. If it doesn't eliminate the customer records problem, you don't pay.
Real Results: General Construction Companies That Went Paperless
What happens when general construction businesses eliminate manual processes and paper forms.
TD Construction Testing
Replaced paper test reports with digital data capture apps; clients receive results same-day instead of waiting a week
£30,000/year saved; 80% reduction in admin time
Source: FlowForma Construction Case Study
Global Scaffolding & Maintenance Co.
Moved all safety forms, inspection checklists, and work permits to digital; eliminated physical form storage entirely
£300K/year saved in development; nearly £3M in paper costs eliminated
Source: FlowForma Enterprise Case Study
Industry Benchmark (Autodesk/FMI)
GCs adopting digital daily logs and inspection forms reduced non-productive professional time from 35% to under 20%
14+ hours/week reclaimed per PM; 65% first-year ROI on digital forms investment
Source: FMI/Autodesk Construction Productivity Report
Get a Free Prototype for Your General Construction Customer Records Problem
Tell us about your operation and we'll build you a working solution — no commitment, no credit card.
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