simPRO Doesn't Fix Your Customer Records Problem
simPRO customer data is deep but hard to access quickly.
How Customer Records Actually Works With simPRO
The Real Scenario
simPRO stores comprehensive customer and asset data but navigating it is unintuitive for field staff.
What simPRO Does Well
simPRO is a capable field service management tool. It handles:
- +Job scheduling and dispatch
- +Basic invoicing and payments
- +Customer contact management
- +Mobile job status updates
Where simPRO Falls Short
But when it comes to customer records, simPRO leaves a gap:
- −Mobile experience lags behind desktop
- −Configuration complexity deters small teams
- −Custom form capability is limited
- −Implementation timeline frustrates buyers
Signs You Have a Customer Records Problem (Even With simPRO)
- !Can't find past work orders for a customer
- !New tech doesn't know the site's quirks
- !Equipment service history is in a filing cabinet
The Cost of Leaving This Gap Open
Without accessible history, you lose upsell opportunities and repeat the same diagnostic work — costing $200–$500/incident.
simPRO Can't Fix This Because:
simPRO customer data is deep but hard to access quickly.
simPRO is a field service management tool — it wasn't built to solve customer records problems at the field level. That's what we build.
How We Fix Customer Records — Without Replacing simPRO
Map the Gap
We study exactly where customer records happens in your operation with simPRO — the paper, the re-entry, the handoffs.
Build the Bridge
A working prototype that captures field data and eliminates the customer records gap — integrated with simPRO, not replacing it.
Prove It Free
Test the prototype on a real job. If it doesn't eliminate the customer records problem, you don't pay.
Keep simPRO. Eliminate Customer Records.
Tell us about your customer records problem with simPRO and we'll build you a working solution — no commitment, no credit card.