Parts disappear from trucks, techs make extra supply runs, and no one knows what's on which vehicle until it's too late.
Key Finding: Independent workflow analysis indicates that unresolved inventory & parts tracking issues in Medical & Biomedical Equipment Service operations hinder efficiency. Research shows that Unsystematic parts and truck inventory tracking lead to an average annual shrinkage of 8% to 15% in tool assets [1]. Specifically for Medical & Biomedical Equipment Service teams, Inventory shrinkage in untracked environments runs 2–10% of total parts value; high-value clinical engineering components show the highest dollar-value loss [2].
Medical and biomedical equipment service organizations — maintaining, repairing, and certifying diagnostic imaging, patient monitoring, surgical, and laboratory equipment in hospitals, clinics, and long-term care facilities.
3,800+
US Companies
$1M–$6M
Avg. Revenue
4–20 technicians
Field Crew Size
5% annually
Growth Rate
Biomedical technicians work in a zero-tolerance documentation environment — the Joint Commission, FDA, and CMS all audit equipment maintenance records, and a missing PM record on a ventilator or infusion pump can trigger a deficiency citation that puts hospital accreditation at risk. Paper-based work orders and manual PM tracking systems are not just inefficient; they are a direct patient safety liability.
Objective third-party statistics and research benchmarks relative to inventory & parts tracking and medical & biomedical equipment service workflows.
A BMET responding to a patient monitor failure needs replacement display boards. The parts room has 12 shelf locations across 3 rooms, and the tracking system is a shared spreadsheet last updated two weeks ago. The right board was returned from a loaner but never logged back into inventory.
Clinical equipment parts that are untracked or misfiled result in delayed equipment return to service — during which clinical staff use inferior backup equipment or delay patient monitoring.
“Inventory shrinkage in untracked environments runs 2–10% of total parts value; high-value clinical engineering components show the highest dollar-value loss.”
— APQC Field Service Benchmarking Study, 2023 [2]
Untracked truck inventory leads to 8–15% parts shrinkage and 2+ hours/week of wasted drive time per tech.
These tools are great at what they do — but they don't eliminate the inventory & parts tracking gap. That's what we build.
We study exactly where inventory & parts tracking happens in your medical & biomedical equipment service operation — the forms, the handoffs, the re-entry points.
Not a demo. Not a slide deck. A real, functional prototype that eliminates the pain point and works with your existing tools.
You test the prototype on a real job. If it doesn't eliminate the inventory & parts tracking problem, you don't pay.
Step-by-Step Guide
A practical walkthrough of exactly how to eliminate this problem in your operation.
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"Simply Connected made it much easier to manage everything in one place. Having our systems integrated into a single platform has saved time and eliminated a lot of the back and forth we used to deal with. The team was responsive throughout the process. Everything has worked as expected, and the overall experience has been very positive."
Common questions about inventory & parts tracking in Medical & Biomedical Equipment Service field service operations.
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