Underground Electrical

Your Customer History Lives in Someone's Head

When a repeat customer calls, nobody can find their history. Equipment lists, past invoices, and service notes are scattered across paper files and spreadsheets.

Uncle Steve on customer records in underground electrical

The Underground Electrical Industry at a Glance

Electrical contractors performing underground conduit installation, service laterals, transformer pads, and underground electrical distribution work.

90,000+

US Companies

$1M–$10M

Avg. Revenue

5–25

Field Crew Size

4.8%

Growth Rate

You pulled the permit, called 811, and the marks are on the ground. But where is the record? Locate tickets are printed and filed by project — not linked to work orders.

Underground Electrical Industry Data & Research

Key statistics shaping the underground electrical market today.

38+ million 811 locate tickets processed annually in the US
Common Ground Alliance, 2024

Does This Sound Like Your Underground Electrical Operation?

  • !Can't find past work orders for a customer
  • !New tech doesn't know the site's quirks
  • !Equipment service history is in a filing cabinet

The Cost of Doing Nothing

Without accessible history, you lose upsell opportunities and repeat the same diagnostic work — costing $200–$500/incident.

What Underground Electrical Companies Typically Use

BOSS811ProcoreAccubidServiceTitan

These tools are great at what they do — but they don't eliminate the customer records gap. That's what we build.

Underground Electrical Operational Challenges

  • 1Underground conduit work requires locate verification before every trench
  • 2Locate tickets filed by project — not linked to daily work orders
  • 3No verification record that crew confirmed marks before excavation
  • 4Damage claims require weeks of paper reconstruction

Compliance & Regulations

  • A811 mandatory notification before excavation
  • BNEC/NFPA 70 underground installation requirements
  • CState electrical licensing board compliance
  • DOSHA trench safety requirements (29 CFR 1926)
Common roles:Owner/OperatorProject ManagerForemanJourneyman Electrician

How We Fix Customer Records for Underground Electrical — No ReKeying

1

Map Your Workflow

We study exactly where customer records happens in your underground electrical operation — the forms, the handoffs, the re-entry points.

2

Build a Working Prototype

Not a demo. Not a slide deck. A real, functional prototype that eliminates the pain point and works with your existing tools.

3

Prove It Before You Pay

You test the prototype on a real job. If it doesn't eliminate the customer records problem, you don't pay.

Get No ReKeying for Your Underground Electrical Operation — Free Prototype

Tell us about your operation and we'll build you a working solution — no commitment, no credit card.

No spam. No credit card. Just a prototype that works.

Customer Records Problems for Underground Electrical Companies | Simply Connected Systems