Fergus Doesn't Fix Your Customer Records Problem
Standard customer records.
How Customer Records Actually Works With Fergus
The Real Scenario
Basic customer data with job history.
What Fergus Does Well
Fergus is a capable field service management tool. It handles:
- +Job scheduling and dispatch
- +Basic invoicing and payments
- +Customer contact management
- +Mobile job status updates
Where Fergus Falls Short
But when it comes to customer records, Fergus leaves a gap:
- −Limited US market support
- −Few US integrations
- −Small US presence
- −No US compliance features
Signs You Have a Customer Records Problem (Even With Fergus)
- !Can't find past work orders for a customer
- !New tech doesn't know the site's quirks
- !Equipment service history is in a filing cabinet
The Cost of Leaving This Gap Open
Without accessible history, you lose upsell opportunities and repeat the same diagnostic work — costing $200–$500/incident.
Fergus Can't Fix This Because:
Standard customer records.
Fergus is a field service management tool — it wasn't built to solve customer records problems at the field level. That's what we build.
How We Fix Customer Records — Without Replacing Fergus
Map the Gap
We study exactly where customer records happens in your operation with Fergus — the paper, the re-entry, the handoffs.
Build the Bridge
A working prototype that captures field data and eliminates the customer records gap — integrated with Fergus, not replacing it.
Prove It Free
Test the prototype on a real job. If it doesn't eliminate the customer records problem, you don't pay.
Keep Fergus. Eliminate Customer Records.
Tell us about your customer records problem with Fergus and we'll build you a working solution — no commitment, no credit card.